We believe a funeral is a service before it’s a business. That’s why we set aside a portion of what we receive to assist families who need support. We call this Subsidised Funeral Support.

It’s available to families facing financial hardship, as well as parents who have experienced the death of a stillborn child, baby, child, or adolescent. In each case, families receive our usual Care for the Whole Person.

When applicable, our Professional Services fee can be reduced by up to 80% — a saving of $1,000 to $2,700, depending on the arrangement. As all other items and services are provided at cost, the total amount would need to be paid upfront.

If you need additional funds, there are various options available — learn more.

Timing

Before we can bring a loved one into our care for a Subsidised Funeral, the necessary funds need to be in place. The time they may remain in the care of a hospital, the Coroner, or an aged care home can vary — some can wait a few hours, others a few days, or even longer. Each setting is different, so it’s wise to gently ask what time may be allowed.

How to Request Support

The process is informal, but we do ask for a brief verification. A person helping you — such as a hospital or aged care staff member, chaplain, minister, social worker, a staff member or volunteer from an op-shop or community shelter, or even a friend running a GoFundMe page — can contact us on your behalf.

They simply need to email or call us with:
– Your name
– A contact number
– The name of your loved one
– A short note confirming financial hardship

If You Have No Means At All

If you’re unable to cover any costs, you may not be eligible for Subsidised Funeral Care with us. However, alternatives are available. In NSW, this is normally known as a Destitute Funeral. In the ACT, a similar arrangement exists known as Funeral Assistance.

We hope this provides clarity and support during a difficult time.